Return & Refund Policy – Bicky Black

At Bicky Black, we want you to be satisfied with your purchase. If you are not completely happy with your order, please review our return and refund policy below.

Returns

Customers may request a return within 7 days of receiving the product. To be eligible for a return, the item must:

• Be unused and unwashed

• Be in its original condition

• Include the original packaging and tags

Items that do not meet these conditions may not be accepted for return.

Exchanges

If you received the wrong size, damaged product, or incorrect item, you may request an exchange. Please contact us within 7 days of delivery and provide your order details along with photos of the product.

Exchanges are subject to product availability.

Non-Returnable Items

The following items may not be eligible for return or refund:

• Items that have been used, washed, or damaged after delivery

• Products without original tags or packaging

• Items purchased during special clearance or sale promotions (if specified)

Refunds

Once we receive and inspect the returned item, we will notify you about the approval of your refund. If approved, the refund will be processed to your original payment method.

Please allow 5–10 business days for the refund to appear in your account depending on your bank or payment provider.

Return Shipping

Customers may be responsible for return shipping charges unless the product was damaged, defective, or incorrect.

Contact Us

If you would like to request a return, exchange, or refund, please contact our support team with your order number and product details through the contact page of our website